General FAQ

Order & Delivery

1. Will the delivery times be affected due to COVID?

Please note that there might be a slight delay in delivery regarding to the current situation. We are working closely with courier partners to ensure that each delivery is made on time. 

1. Is my order successful?

Once your order has been approved, you will receive an email confirmation with the details. The order confirmation will be sent to the email address you entered at checkout.

1. I have placed an order but I haven’t received a confirmation email. What does this mean?

Please check your spam folder since the confirmation email might be mistaken as junk and end up in there.

The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 hours, please contact us at info@dareroomstore.com so we can check that everything is fine with your order.

1. Can I change my order information after submission?

When an order is completed, the handling process starts immediately. If you would like to make any change to an order you have placed, please contact us as soon as possible at  info@dareroomstore.com with your Order Confirmation Email.

*Once your order status has changed to “SHIPPED”, no changes can be made.

1. When will my order be shipped?

Your order will be shipped as soon as possible, subject to stock availability and quality checks.

Hong Kong, Macau and China: approx. 2-7 BUSINESS DAYS*

TAIWAN : 4 - 14 BUSINESS DAYS

US / CAD : 7 -21 BUSINESS DAYS

APAC / EURO : 7 -21 BUSINESS DAYS

*We do not operate on weekends and public holidays.

1. How can I track my order? ( Is this true?)

Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it.

1. Why can’t I receive my order?

(i) Refused shipments: If the shipment is refused and returned to us, we will contact you with the option of re-delivering or a refund in the form of store credit for your next purchase. Please note that you will have to pay all related costs incurred (re-delivery shipping cost, return shipment cost...).

(ii)Lost shipments: We are more than happy to help out tracking down your shipment and in the unfortunate case to refund your purchase*.

To check on the most up-to-date tracking information, please contact your local post office before emailing us, as there may be a time lag between the actual status and its online status. Please note that for Hong Kong Post we can only submit an inquiry after 14 days after the posting date.

*The shipment has to be confirmed as lost by the courier. This process of investigation might take up to 3 months.

 

Payment

1. What payment methods do you offer?

You can pay with Visa, MasterCard, or other alternatives depending on your location. We also offer payments through PayPal in worldwide areas. Please note that the registered address for your Paypal account is the address that the order will be sent to. 

1. Do I have to pay taxes and duties?

Import tax and duties may be applicable, depending on the destination country. You are responsible for all import taxes and duties. The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

1. I have a discount code, how do I use it?

There is a discount code box at the checkout. Please enter the code and press enter, the discount will be applied. Please note that discount codes are not valid on sale items.

Warranty 

Does products come with a warranty?

 

Yes, warranty period will be based on which item (excluded food & beverages) you are referring to as they are vary. 

• 3 months warranty on all of our bags
• 1 year warranty on gadgets items including audio equipment 

If any products are out of warranty period and require repair there is a small charge if it is available for repairing with suitable & corresponding material. Please note that you will have to pay for all related costs incurred (re-delivery shipping cost, return shipment cost...).

DareRoom shall not provide any warranty or repair service to the following:

1. DareRoom products; (a) damage caused by accident or negligence; (b) abuse or misuse of the products; (c) failed to use the products in accordance with written instructions; (d) modification to the Products; (e) any scratches or surface damage; (f) wear & tear in nature.

 

You are welcomed to contact us via email atinfo@dareroomstore.com